At Guardsman Heating & Plumbing Services, we are committed to delivering a safe, trustworthy and quality service direct to the customer, without sacrificing moral principles. We have 4 core key principles;

·       Safety

·       Integrity

·       Trust

·       Customer service

We promise to do our very best to deliver all work to the highest standard with these key principles at heart, and in doing so, have our own code of conduct policy by means of our commitment to you.

As we offer this behaviour to you, our engineers expect the same in return, and we ask that all customers also behave in line with our policy.

General behaviour

·      Members should be caring, kind and polite

·      Treat others with respect

·      Have an open and fair working system 

·      All encounters will be respectful and free from harassment.

Financial Conduct 

·       We will promote honest, ethical and open behaviour in all financial dealings

·       All financial business will be documented

·       All financial business will abide by UK Law, Rules and Regulations.

Discrimination

·      Discrimination of any kind is unacceptable

·      Prejudice is not acceptable

·      Treat others with respect

Your obligations

 You must:

·      give us safe and unobstructed access to the Premises for the purposes of carrying out the Services and any other of our obligations under the Contract;

·      provide our personnel with adequate safe working space and facilities and clear access to the site to enable us to carry out the Services;

·      provide, if reasonably possible, and applicable, the plan showing drainage and plumbing layouts or electrical wiring (as appropriate) of the Premises;

·      provide all necessary power and a clean water supply to enable us to carry out the Services;

o   prior to the commencement of the Services or on Inspection if applicable, advise us if the Premises is a listed building;

o   unless agreed otherwise by us in advance, where Scheduled Services are to be carried out provide us with nearby free of charge parking facilities including, if applicable, a permit to enable parking at that location;

o   at your own expense obtain prior to the commencement of the Services all necessary consents for carrying out the Services, including (without limitation) building regulation and planning consents, listed building consent, consents from landlords, the property owner, neighbours and mortgagees, including consents (where necessary for the completion of the Services) for our representatives to cross third party land and upon request produce evidence of such consents to us; and

o   prior to the commencement of the Services inform us of all dangerous gases, liquids and any other materials of any nature whatsoever which are present on the Premises and which could constitute a danger to us in carrying out the Services or otherwise in order that we may carry out a risk assessment in respect of the same.

o   If you do not comply with your obligations above to enable us to perform the Services as arranged, we may charge you for any additional costs reasonably incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to the Premises we may terminate the Contract.

·      If we are to provide Goods to you as part of the Services, you will become responsible for these at the time we deliver them to the Premises or other delivery point we have agreed (whether or not installed), except as regards loss or damage caused by our breach of these Terms and Conditions or our negligence. You must insure any Goods that have been delivered to you at their replacement value and, if requested, produce proof of insurance to us. You will only own the Goods when we have received payment for them in full and if damage occurs to any Goods delivered to the Premises or any other agreed delivery point, prior to payment being received, you will be responsible for the repair or replacement costs.

·       If any Gas Warning Notice is issued to you by us in respect of any hazardous situation under or in relation to the Gas Safety (Installation and Use) Regulations 1998, you will be solely responsible for ensuring that any action(s) required to remedy the defects or other issues identified in the Gas Warning Notice is/are taken promptly.

Confidentiality

All personal or private information should be treated as confidential - and will not publicly discuss

Breach of Code of Conduct

Any customer breach of the code of conduct may result in Termination of the Service, refusal of further work/services and Breach of the Terms & Conditions and Workmanship Guarantee.