1.    Cancelling your Order

1.1  Clauses 1.1 to 1.9 inclusive only apply to you if you are a Consumer.

1.2  Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to change your mind and cancel the Contract within 14 days of entering into it, without giving a reason. This right is explained in more detail below. Please note that the right to change your mind does not apply to any Emergency Services you purchase from us.

1.3  The cancellation period will expire 14 days from the day on which the Contract becomes binding (as described in our Terms & Conditions).

1.4  If you would like us to commence the provision of any Services and Goods during this cancellation period you must expressly request that we do so.

1.5   To exercise the right to cancel, you must inform us of your decision to cancel the Contract with us by making a clear statement (e.g. a letter sent by email or a telephone call). We recommend that you use the following cancellation form but you are not required to do so:

Model Cancellation Form

E-mail address:

I/We(*) hereby give notice that I/We(*) cancel from my/our (*) contract of sale of the following goods(*)/for the provision of the following service*,

Ordered on(*) / received on(*)
Name of consumer(s),
Address of consumer(s),
Signature of consumer (only if this form is notified on paper)
Date(*)

1.6  To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

1.7  We will send you an acknowledgement of receipt of your notice to cancel by email.

1.8 If you cancel the Contract with us, you will remain responsible for paying us for any portion of the Services performed or Goods provided prior to you notifying us of your intention to cancel, including the costs of Goods that we have bought or ordered in order to perform the Services and for which we are not able to receive a full refund from the applicable supplier/s and the cost of any returns fee levied by the supplier/s and our time (including travel time) in returning the Goods. If we have fully performed the Services and supplied Goods before you cancel the Contract with us, you will remain responsible for paying the full cost of the Services and any Goods supplied to you.

1.9  If you are due any reimbursement for Services which have not been performed and/or Goods not supplied and you have paid in advance, we will make this reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the Contract.

1.10                If you wish to cancel (and the provisions of clause 1.1 to 1.9 inclusive do not apply) or re-arrange any appointment made for the provision of Services, you should contact us by telephone or email no later than 17.00 on the day before the scheduled appointment. If a scheduled appointment is cancelled or a request for it to be rearranged is made after 17:00 on the day before the scheduled appointment, we may charge you for the following:

1.10.1 any additional costs reasonably incurred by us as a result of the appointment being rearranged; and

1.10.2 in the case of cancellation, for the cost of any Goods purchased specifically to undertake the Services to be provided to you that cannot be returned to their supplier with a full refund of their purchase price.

1.10.3 Where Goods purchased can be returned to their supplier, the cost of any returns fee levied by the supplier/s and our time (including travel time) in returning the Goods will be payable by you.

1.10.4 If you have paid any deposit, any charges will be deducted prior to any reimbursement due.

2.    Termination

2.1 Guardsman Heating & Plumbing Services reserve the right to terminate the Contract:

2.1.1     with immediate effect if you breach the Terms & Conditions and that breach has a material effect on our ability to perform the Services and, where it is possible to remedy the breach, you do not remedy the breach within such reasonable period of time as we may notify to you; or

2.1.2     Should the needs of the business change which would result in Guardsman Heating & Plumbing Services being unable to deliver the service.

2.2  If we terminate the Contract in the situations set out in our Terms & Conditions, we will refund any proportion of the Charges you have paid in advance for Services we have not performed and/or Goods not supplied.

2.3 On expiry or termination of the Contract for any reason you shall immediately pay to us all outstanding and unpaid Charges.